FAQ’s
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Can I pick up my order?
Yes, you're welcome to pick up your order! We offer pickup at our Greystanes, NSW 2145 location. Once your order is prepared, we'll send you all the details for a smooth collection process. If you have any questions or need more information, don't hesitate to contact us!
Do you ship internationally?
Yes, we do offer international shipping! We’re happy to ship our products worldwide to bring our items to you, no matter where you are. Shipping rates and delivery times may vary depending on your location. If you have any specific questions about international shipping or need assistance with your order, feel free to reach out to our team—we’re here to help!
What is your refund and exchange policy?
In accordance with the Australian Consumer Law (ACCC), We do
not offer a remedy of replacement for the following:
- If you changed your mind, found the product cheaper elsewhere, or decided you no longer wanted the product.
- If the issue with the product was caused by misuse on your part.
- If you were aware of the problem with the product before purchase.
- If the problem with a service was caused by actions of someone other than the business.
If the product is faulty, you are entitled to a remedy, such as a replacement (of the same product) or a refund (if the same product is unavailable).
Proof of purchase is required, and the claim must be made within 14 days of purchase.
Do you offer gift wrapping for Hijabs?
Yes, we can offer gift wrapping for hijabs upon request. Whether you’re purchasing a hijab as a gift for a special occasion or simply want to add a thoughtful touch, we’re happy to provide beautifully wrapped packaging to make your gift even more special.
What types of Hijabs do you offer?
We offer a variety of hijabs, including premium cotton modal and printed modal, both known for their softness, breathability, and beautiful drape. We also provide modal hijabs with matching undercaps made from cotton for a coordinated and comfortable look. Inshallah, we’ll be introducing jersey hijabs soon InShaAllah!
What sizes do your hijabs come in?
Both our printed modal hijabs and modal sets come in a standard size of 180 cm by 70 cm, providing ample coverage and versatility for various styling options.
How do I care for and wash my hijab?
You can find detailed instructions on how to take care of your hijab on our Hijab Care page
Are your products ethically sourced?
Yes, our products are ethically sourced, and we work closely with a trusted supplier to ensure ethical practices throughout the production process.
Do you support any social causes initiatives?
Yes, we support various social causes and initiatives. You can learn more about the charities and organizations we collaborate with on our Charities and Organisation
Do you collaborate with influencers?
Yes, we do collaborate with influencers and branding accounts on social media. If you’re interested in working with us, feel free to get in touch via DM or message, and we’ll be happy to discuss potential collaborations!
Shipping Policy
All delivery orders are processed and packed within 2 - 3 business days of placement, excluding weekends.
All pickup orders are processed and packed within 24 hours.
Customer Responsibilities
Customers must confirm that all personal and delivery details are correct before completing their order. This includes providing accurate contact information and delivery addresses. If an incorrect address is provided and the package is shipped, we cannot offer reimbursement or replacement for this order.
Shipping Confirmation & Order Tracking
Once your order is prepared for shipment, you will receive an SMS or email containing your tracking number.
Damages and Lost Packages
We are not responsible for lost, stolen, or delayed packages. Once your order is handed over to the courier, liability for the package transfers to the shipping carrier.
If your package is lost, stolen, or delayed, we recommend contacting the shipping carrier directly to file a claim.
Have a Question to Ask?
If you have any questions, need clarification on anything in our FAQ, or have a question to ask, don’t hesitate to reach out to us. We’re happy to assist you!