Shipping policy

All delivery orders are processed and packed within 2 - 3 business days of placement, excluding weekends.

All pickup orders are processed and packed within 24 hours.

Customer Responsibilities

Customers must confirm that all personal and delivery details are correct before completing their order. This includes providing accurate contact information and delivery addresses. If an incorrect address is provided and the package is shipped, we cannot offer reimbursement or replacement for this order.

Shipping Confirmation & Order Tracking

Once your order is prepared for shipment, you will receive an SMS or email containing your tracking number.

Damages and Lost Packages

We are not responsible for lost, stolen, or delayed packages. Once your order is handed over to the courier, liability for the package transfers to the shipping carrier.

If your package is lost, stolen, or delayed, we recommend contacting the shipping carrier directly to file a claim.